FAQs

MY CUSTOM PET ART

Do you just design cats and dogs?

We design a whole wide range of animals. We’ve created wallarts for dogs, cats, birds, horses, micro-pigs and even hedgehogs! We are looking forward to receiving challenging and unique design requests from you

 

Can I have more than one pet designed on a any portrait?

We are quite flexible with our designs.  We can accommodate up to 4 pets in one portrait.  We have got few designs which are available on our website but we can also mix and match different costumes based on your preference. Please reach out to us and we will work out the best combination with you.

 

Do you do humans?

We are done various different combinations including just humans.  Please reach out to us to discuss your design idea.  We would love to be challenged!

 

Is my image good enough to use?

Please have a look though our photo guidelines.  If you feel you can check all 5 boxes, then it is highly likely that the image is a good fit.

  • Make sure the photo is taken in good lighting (outdoor daylight is best)
  • Try to take the photo at eye level with your pet
  • Try to get a close up shot so we can see your pet's unique features
  • Make sure your pet's face is not blurry
  • Make sure no features (e.g. ears!) are out of frame - we can't add them if they aren't in the original photo

Once you submit your image and proceed with the payment, we will be conducting a thorough assessment and advise you if an alternative image will be needed. It is a good idea to upload as many images as possible that would fit the guidelines 

Please be advise that if an image submitted is not suitable for the design, identifying the correct image may lengthen our delivery time by a few days.

 

Can I change my order?

Our aim is to be able to offer you an artwork that you and your loved ones would proudly display. That is why we would be willing to work with you to make sure that you love your final design.  Once you placed your order, our designers would start working on your project.  Please let us know as soon as you feel you would like to make an amendment on your order.  Even though, we can't guarantee that we can change it, we will do everything possible to accommodate it for a great customer experience.

 

Will I see the finished artwork before it gets printed?

YES!  We understand that our designs are quite unique.  That is why we offer digital proofs once we finish your design for a final review.  Just another way we make sure you fall in love with your design and display your pet's proudly on your wall!

 

What are the Canvas dimensions?

We print onto four different sized canvas frames. Each frame is gallery-ready and high quality. All canvas frames have a gallery standard depth of 1.25" thickness.

 

The frame sizes are:

20cm X 30cm

This is a favourite for those looking to gift a portrait. Best suited for a table or desk display

30cm X 45cm

A great mid-sized canvas which looks perfect in entrance halls, living spaces, bedrooms, and of course... above your pet's bed! 

40cm X 60cm

Our favorite size. You can't fault this size; it's a fantastic large print and you get to see the details of your portrait up close. We love this one!

60cm X 90cm

Do you have a large wall which you would like to fill with a quality piece of artwork? This size will definitely suit that purpose.  Due to the size of the poster, we work closely with you to make sure the image you submit is high-resolution and crisp enough to display well.

 

Can you change the background color?

We are happy to alter the background color.  We can work with you to identify the best color that would suit your pet’s color as well as the wall you are planning on displaying your artwork

 

DELIVERY AND PAYMENT METHODS

What are the delivery  times and prices?

Delivery Estimates:

Most orders are generally produced and ready to deliver within 5-10 business days. This can increase up to 20 days during busy periods and sales periods. At checkout we offer a 7 business day delivery method

Delivery prices are a flat fee per order:

Standard Delivery: $8.95

Express Delivery: $24.95

 

I ordered multiple products in one order; will they arrive together?

Yes, you will receive all items in one parcel.

 

Will I receive a tracking number?

We pride ourselves on outstanding customer support and total transparency about your order status. We'll email you your tracking number as soon as it's available.

We'll also send you ongoing email updates about where your parcel is. And we'll update you on the day it's due to be delivered!

 

Can I pay using Afterpay?

Yes, we offer Afterpay as a payment option along with PayPal, Visa and MasterCard.

 

RETURNS / REFUNDS

Do you offer refunds?

As your order is unique and custom made just for you and your pet, we are unable to offer refunds. Having said that, we would offer you a Sneak Peak at the end of the designing process to give you the flexibility to revise anything that you are not fully satisfied with. 

 

What if I don't like the artwork?

We are dedicated to ensuring you're happy with the final product. If you don't like it for any reason, please reach out to our support team at hello@nextgenpaws.com.au and we'll do our best to help you.

 

My order arrived damaged, what do I do?

Please contact us as soon as you notice the damage and/or defect. After investigating the cause of the defect, we will offer you a replacement and send it out to you as fast as we can.

 

Is there a contact number?

Yes! And there is a human waiting for your call on the other end.  Just ring us at 0468741238